Tracking a Shipment

Start Tracking from Quick Tracking (without log in)

Enter Schenker Tracking ID on eSchenker home page
On the eSchenker home page enter the STT (Schenker track and trace) number, container number, AirWay Bill number, or House Bill of Lading number into the search field.
If you want to search by a Customer Reference number instead, click the "Tracking by Customer Reference" link instead. You can now select the Reference Type as described in Search for Tracking Details.
Click the Track button
You will see the details of the shipments as described in Check Tracking Details.

Open Tracking via Tracking icon
If you have already logged into eSchenker, you can start Tracking via the Tracking icon.

Select Customer Reference Type
If you want to search for a customer specific reference, use the toggle button to switch on Reference selection and select the reference type you want to search for.
If you want to search for a Schenker Tracking ID, such as STT (Schenker track and trace) number, container number, AirWay Bill number, or House Bill of Lading number, you can skip this selection.
Enter Reference Number
Enter you reference number into the search field. If you don't want to enter the complete reference number, it is sufficient to type in the beginning of the reference number. The system will find all entries that match your entry.
Click the Search button
If several shipments match you entry, list of shipments will be displayed together with their current status. If only one shipment matches you search, you will immediately see the tracking details as described in Check Tracking Details

Select a shipment
Click on the shipment for which you want to see tracking details.

Check the overall status of the shipment
The most important status values will be displayed at the top of the screen. If you are not sure what the icons, hover over them: Their meaning will be displayed.
If needed, check the Shipment Details
Expand the section to see the most relevant shipment details.
If needed, check the Other References
Expand the section, to see all customer references that have been defined for this shipment
If needed, check the Shipment Status History
Expand the section, to see all status values that have been recorded for this shipment.
If needed, check Contact information
Expand the section, to see the contact information for the import and export departments that are responsible for this shipment.
If needed, register for email updates
Click the "Request Status Update" button if you want to receive status updates for this shipment via email.

Enter your email address. Select if you want to receive updates for every status change, or only when the shipment is delivered. Then click the "Save" button.
If needed, print all tracking details
Use the print icon to print all details that are shown on this page.
Return to the previous screen
Click the arrow if you want to return to the previous screen.